Monday–Thursday visits · More family time for our engineers and staff
ORPINGTON APPLIANCE CARE · INDEPENDENT GUIDANCE

Unfamiliar marks appear on washed clothes

A stain after washing does not establish that the machine produced it. Detergent residue, items in the load and appliance condition can require different consideration.

Washing machine illustrative appliance setting
Illustrative appliance scene; not an exact manufacturer model.

Describe the pattern

State colour, texture and whether marks affect one garment or many. Include products used and whether the marks were noticed before drying.

Keep evidence specific

A photograph of the mark and the programme details may support assessment. Do not describe every dark mark as bearing grease or order a seal from the appearance alone.

A useful distinction

A mark that transfers after tumble drying belongs in a different sequence from one seen immediately after washing. Keeping the point of discovery clear prevents the wrong appliance becoming the assumed source.

See the washing machine enquiry film

Watch the captioned film

Explore related observations

☎ Call 0800 037 4915Book online