What to have ready
Photograph the rating label if it is accessible without moving or dismantling the appliance. Include the full model reference, serial number and any product or service code.
Keep your full postcode, a contact number and access details ready. Tell the booking team about steps, restricted parking or an appliance concealed behind cabinetry.
An individual repair assessment
Appointment and work scope are confirmed individually. A description helps us understand the enquiry; it is not a remote diagnosis or a promise that a particular part will solve the problem.
We assess repairs to existing appliances. We do not undertake AGA repairs, new installation projects, gas conversions, American-style or side-by-side refrigeration, compressor replacement, regassing or sealed refrigerant-circuit work, including heat-pump sealed systems.