Age is relevant history, but condition, fault, parts and access determine what work is sensible. A date alone does not establish either a viable repair or a reason to discard it.
A machine that washed well until one clear symptom differs from one with several unresolved problems. State previous repairs accurately without assuming the same component has failed again.
Ask what the assessment establishes and what work is proposed. There is no universal repair cost threshold or promised remaining lifespan. Decide on the actual proposal rather than a guessed diagnosis.
Water visible in the drum does not establish which stage failed. A programme that never began filling needs a different enquiry from one that washed and stopped.
Read the guide ↗Washing machineA loud sound and a travelling appliance can occur together but need separate descriptions. Load behaviour, contact with furniture and internal wear may overlap.
Read the guide ↗Washing machineA stopped wash and a completed wash with water still inside need different accounts. The displayed end state is more useful than calling both a drain-pump fault.
Read the guide ↗