Keep the appliance state
Say whether there is visible water and whether the programme ended or stopped with a warning. Avoid pulling the handle harder or prising the door.
Discuss suitable access
The model determines the closure arrangement and appropriate inspection. Tell us that clothes are inside when booking so the enquiry includes the trapped load without a promised immediate release.
A useful distinction
An ended wash with a door that will not open and a stopped wash with water still inside require different consideration. Keeping those states separate helps plan appropriate access without forcing the closure.