Give the sequence
Say whether it was left powered, emptied or switched off and what was first noticed on return. Include the display and each compartment separately.
Match expectations to scope
An enquiry can screen suitable control or accessible component work. Refrigerant-circuit repairs and compressor replacement are not provided, and storage safety cannot be judged from the display remotely.
A useful distinction
A switched-off empty appliance and one left running with food inside have different histories. That distinction informs the enquiry, while the actual present storage result and warning remain more important than the length of the holiday.