Describe the sequence
Say whether both changed together, whether the display stayed on and whether a power outage preceded the problem. Keep food-storage concerns separate from a guess about the failed part.
Scope before booking
We do not offer compressors, regassing, sealed refrigerant work or American-style and side-by-side refrigeration. The model and symptoms must establish whether any suitable repair enquiry is available.
A useful distinction
A complete loss of cooling differs from a small setting change, but neither can be diagnosed from lights alone. The enquiry should make the scale of the change clear before any repair availability is discussed.