Give the number and position of steps and whether they lie on the route to the appliance. Access planning needs the actual obstacle, not only the property type.
What the observation means
A heavy range may require different handling if movement becomes necessary. The owner should not attempt to shift it towards a more convenient location in advance.
A useful next step
Clear loose items from the route and explain fixed restrictions when booking. Leave connected appliance movement to the appropriate people. This helps establish what work is practical without assuming that every repair can be completed through the same narrow or stepped access.
Manuals and supporting guidance
Model-specific instructions take priority. These references support the practical principles discussed here; they do not diagnose your appliance.