A raised floor edge can make removal more difficult even when the cooker still operates. The repair team should know about it before planning work.
What the observation means
Do not lift or drag the range over the edge yourself. Its weight, connections and stability devices need consideration. A change in floor level can also affect door clearance.
A useful next step
Describe the step and any restricted route with an existing safe photograph if useful. Keep installation or flooring alterations separate from the appliance fault. Do not remove feet, tilt the cooker or cut surrounding material simply to make access easier before the visit.
Manuals and supporting guidance
Model-specific instructions take priority. These references support the practical principles discussed here; they do not diagnose your appliance.