What the symptom can mean
Poor extraction during the washing stage can add to the drying burden. A drying-system issue may also follow a normal wash, making the handover between stages important.
Check the handover in your account
Say whether washing emptied and reached its usual spin before the drying indication appeared. Give the combined programme and approximate load. Clothes that entered drying unusually wet tell a different story from a load that spun normally.
Describe the final result
Distinguish warm damp items from cool wet ones and any visible water remaining in the drum. Record the finish signal or warning. Those details help frame the enquiry without treating every poor result as a failed heater.