Describe the handover
State whether washing emptied normally and how the load felt before the dry stage if already known. Keep visible water distinct from damp fabric.
Choose the enquiry by sequence
The engineer can consider the earlier stages before assuming the drying heater has failed. The complete model helps identify the actual drying arrangement and suitable assessment.
A useful distinction
If laundry entered drying much wetter than usual, the earlier process needs attention too. If the wash and spin remained familiar but dry-only also changed, that is a different and more focused drying enquiry.