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ORPINGTON APPLIANCE CARE · INDEPENDENT GUIDANCE

Dry-only works but the wash-and-dry cycle does not

The relationship between two selections is useful information. Keep the settings and loads from each occasion so the comparison is meaningful.

Washer dryer illustrative appliance setting
Illustrative appliance scene; not an exact manufacturer model.

What the symptom can mean

A combined selection can have different load and programme conditions from a separate dry-only cycle. Comparing the actual selections is more useful than assuming that one successful dry proves every drying function is sound.

Name both selections

Write the exact dry-only and combined programme names as the panel shows them. Include their load types and selected dryness levels. State the last successful stage of the combined cycle.

Avoid merging the results

A normal dry-only result does not explain why the combined programme stopped. Tell us whether the combined cycle failed during washing, emptying, spin or the changeover so the team can discuss the relevant process.

See the washer dryer enquiry film

Watch the captioned film

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