Identify the physical part
Use the drawer position and model reference. A photograph should show the damage and how the drawer sits.
Keep the performance account
State any ice or storage change separately. Assessment and part availability depend on the model; a replacement drawer cannot be promised to resolve an unassessed temperature problem.
A useful distinction
A drawer reference can differ between positions even when fronts look similar. State top, middle or bottom and the full model so compatibility is assessed without treating a cosmetic match as proof of fit.