Keep the surrounding events
Say when the alarm began and whether the door was open or new food was added. Copy the symbol and any number.
Protect food first
Describe softening separately rather than relying on a displayed setting. Suitable work requires screening; sealed refrigeration and compressor repairs are outside our service scope.
A useful distinction
A remembered alarm tone without its display may be insufficient to identify a condition. The model and current state can still support an enquiry, but uncertainty should remain explicit rather than substituting an online code.