Keep a timeline
Describe when food was added, whether the door remained open and how long the alarm had been present when noticed. Do not assume every alarm is a failed sensor.
Describe the outcome
If food softens or the alarm persists beyond the familiar pattern, include that. The enquiry must still be screened for our service scope, which excludes compressors and refrigerant-circuit work.
A useful distinction
A model may signal a changed storage condition before food visibly softens. Treat the warning as information to interpret with the manual and observations, rather than proof either that nothing is wrong or that a part has failed.