Describe the fitted position
Give approximate width, fuel type and whether the appliance is freestanding between cabinets. Mention steps, narrow doorways or a raised floor edge.
Explain the fault independently
A photograph of the whole installation does not replace the symptom account. Include affected cavity or ring and the visible model label if accessible without moving it. No gas conversion or new-installation work is offered.
A useful distinction
A heavy cooker should not be moved solely to read a rear label. Existing paperwork or a normally accessible door-edge reference may be sufficient to screen the enquiry before suitable access is arranged.