It affects access to the unit and connections. A visible casing does not mean there is enough room to service it safely.
What the observation means
Moving the pan or pump can disturb wastewater and electrical arrangements. The owner should not pull either forward to make space.
A useful next step
Describe the clearances and whether the unit is behind, beside or built into the toilet. Clear loose stored items only. Let the appropriate team plan any necessary movement and confirm scope before assuming the repair can be completed through the existing narrow gap.
Manuals and supporting guidance
Model-specific instructions take priority. These references support the practical principles discussed here; they do not diagnose your appliance.