The affected compartment and duration help explain the warning, moisture and food-storage consequences. Saying 'the fridge-freezer was open' loses useful detail.
What the observation tells you
A drawer obstruction can leave the freezer ajar while the fridge door looks normal. Another event may involve both doors during cleaning. The resulting conditions and recovery can differ, and a later alarm may not identify the original event clearly.
A useful next step
Keep the account factual and avoid recreating the incident. Check normal closure, protect food using appropriate guidance and provide the sequence if assessment is needed.
Manuals and supporting guidance
Model-specific instructions take priority. These references support the practical principles discussed here; they do not diagnose your appliance.