The door pockets, hinges and drawer depths can require different opening clearances. A space adequate for ordinary fridge use may not permit full freezer-drawer removal.
What the observation tells you
This is an access constraint, not necessarily a damaged drawer. Pulling harder against a partly opened door can break its front or pocket. Moving a tall appliance to gain clearance requires safe handling and attention to its cable or furniture fixings.
A useful next step
Describe the wall and affected compartment when arranging a visit. Use only the documented owner removal method and do not force the fitting.
Manuals and supporting guidance
Model-specific instructions take priority. These references support the practical principles discussed here; they do not diagnose your appliance.