Yes. The full symptom picture helps determine suitable assessment and avoids planning around an incomplete account. Two symptoms may share a cause or require different attention.
What the observation tells you
A quote based only on a broken drawer does not necessarily include investigation of poor cooling mentioned later. Equally, a temperature complaint should not conceal a damaged door that affects access. No remote description can guarantee the required parts.
A useful next step
Provide the model, both symptoms and any earlier diagnosis. Ask what the visit charge covers and how additional work would be agreed, especially if an excluded sealed-system finding is already known.
Manuals and supporting guidance
Model-specific instructions take priority. These references support the practical principles discussed here; they do not diagnose your appliance.