Use the handling method and travel limits in the manual. Some drawers need support or a particular movement for removal, and a heavy frozen load can shift suddenly.
What the observation tells you
Pulling beyond the stop may break a runner or drop the drawer. A door that is not open far enough can also obstruct its path. Do not use extra force to overcome that contact.
A useful next step
Reduce the load safely before removing the drawer and follow the illustrated method. If it catches even when correctly positioned, inspect only visible supports and obtain advice about damaged parts.
Manuals and supporting guidance
Model-specific instructions take priority. These references support the practical principles discussed here; they do not diagnose your appliance.