List the connected fixtures
When discussing a macerator, name the toilet, basin or shower connections you already know about. Explain whether the unit starts by itself, fails to stop after ordinary use or remains silent. Existing observations are enough; there is no need to add more water or flush repeatedly to demonstrate a failure.
Separate water location from motor sound
Tell us where water was first noticed and whether it appeared before, during or after the motor ran. Water near a sanitary unit does not on its own identify a leaking casing or a blocked discharge. Keep the model label if safely visible and leave the lid in place. Other domestic appliance enquiries from St Paul's Cray can use their own category buttons on this page.