Follow the stage that failed
Retain the selected programme, spin setting and final display. A wash that stopped before emptying needs a different account from a completed cycle that never built spin speed. The size and type of the load can also matter, especially where the machine repeatedly pauses before trying to accelerate.
Treat drying as a separate function
With a washer dryer, say whether the wash completed normally before drying changed. With a separate dryer, identify whether it is vented, condenser or heat-pump type and whether it heats, turns or stops early. This information guides the enquiry; it does not establish a particular failed part. Use the matching Bickley appliance button below rather than grouping all laundry problems together.