Monday–Thursday visits · More family time for our engineers and staff
Washing machine · Detergent and loading

Why should zips and hook fasteners be prepared before washing?

Loose fasteners can catch other textiles or make contact with the drum during normal movement. Preparation helps separate a garment-handling problem from a new scraping or snagging fault in the machine.

Understanding this situation

Follow each garment's own instructions for closing zips, fastening hooks or using a permitted laundry bag. Check pockets for hard objects before loading. A protective bag is not permission to wash something whose label prohibits machine treatment, and it cannot make a broken sharp component safe to include.

A useful next step

If damage has already occurred, inspect the affected garment and the items washed with it without probing the machine's internal spaces. Record whether the marks follow a particular fastener or occur across unrelated loads. A rough edge or snag felt on an accessible surface should be assessed rather than smoothed with tools or ignored during further washes.

Manuals and supporting guidance

Model-specific instructions take priority. These references support the practical principles discussed here; they do not diagnose your appliance.

Continue with washing machine guidance

☎ Call 0800 037 4915Book online