A tightly packed or badly mixed load can create rubbing, tangling or poorly rinsed folds while the machine itself is operating. The textile mix is therefore part of a damage enquiry.
Understanding this situation
Check fasteners, rough fabrics and garment instructions as well as load size. One delicate item among heavy workwear faces different treatment from a compatible delicate load, even at the same temperature.
A useful next step
Keep the affected garment and its label, and note where the wear appears. Do not assume a thermostat fault merely because fabric damage occurred. A persistent pattern across appropriate loads, particularly with a new snag or scraping sound, warrants appliance assessment.
Manuals and supporting guidance
Model-specific instructions take priority. These references support the practical principles discussed here; they do not diagnose your appliance.