Those figures help describe the appliance and the load expectations, but they must be tied to the correct model and programmes. They do not replace the full identifier.
Understanding this situation
A complaint involving a load acceptable for washing but above the continuous drying allowance has a different context from a fault on a suitable smaller load. Fabric restrictions remain relevant too.
A useful next step
Report the actual contents and selected mode alongside the printed capacities. Do not assume the largest number applies to both jobs. Use the model's programme table when planning future loads rather than treating capacity as one universal limit.
Manuals and supporting guidance
Model-specific instructions take priority. These references support the practical principles discussed here; they do not diagnose your appliance.