The recent drying stage can affect the appliance's temperature and the condition of trapped laundry. It helps the engineer plan safe access and understand the sequence.
Understanding this situation
Do not assume an end signal means every internal area is cool. Equally, do not run the dryer immediately before a visit to demonstrate a fault unless explicitly agreed and safe.
A useful next step
Tell the team when the last cycle ran and whether it completed. Leave an unsafe machine unused. If laundry is trapped, report that without forcing the door or opening an emergency drain on a hot appliance.
Manuals and supporting guidance
Model-specific instructions take priority. These references support the practical principles discussed here; they do not diagnose your appliance.