An unsuitable target or too much permitted drying can change the feel of some fabrics. That observation should be considered with the textile and selected settings rather than immediately attributed to detergent.
Understanding this situation
The appropriate finish differs between items intended for ironing and those intended for storage. Adding conditioner or repeated heat without reviewing the programme can obscure which part of the routine changed.
A useful next step
Use the garment's care limits and the model's relevant target. If the texture change is new, note the complete wash and dry combination. Avoid repeated trials on a sensitive item, and distinguish roughness from actual scorching or melted material requiring stop-use attention.
Manuals and supporting guidance
Model-specific instructions take priority. These references support the practical principles discussed here; they do not diagnose your appliance.