Capacity information needs to be interpreted using the manufacturer's stated load definition, commonly based on dry laundry. Water absorbed after washing changes weight without changing the original textile quantity.
Understanding this situation
A wet-weight comparison can therefore confuse whether the programme is appropriately loaded. Bulk, fabric and specialist programme limits still matter even below the headline figure.
A useful next step
Plan the load from the actual model table and prepare laundry as directed. Do not compress extra items into the drum to match a guessed number. For an enquiry, describe the dry items, wash spin and selected drying mode.
Manuals and supporting guidance
Model-specific instructions take priority. These references support the practical principles discussed here; they do not diagnose your appliance.