Monday–Thursday visits · More family time for our engineers and staff
Macerator · Cleaning and maintenance decisions

Does a different toilet-paper product need to be considered when problems begin?

Its type and the amount used are relevant observations, especially if a change coincides with poor clearance. The unit's permitted-use guidance remains the reference.

What the observation means

Do not infer that one brand is defective or that every soft paper is unsuitable. A drainage fault can also coincide with a product change.

A useful next step

Record the timing and avoid excessive loading. Stop further flushing if water does not clear. Do not run repeated comparisons with different paper products or treat a change of paper as proof that an unresolved pump fault has been repaired.

Manuals and supporting guidance

Model-specific instructions take priority. These references support the practical principles discussed here; they do not diagnose your appliance.

Continue with macerator guidance

☎ Call 0800 037 4915Book online