A shelf or trim may have been returned to the wrong position or not seated completely. Check the assembly diagram before treating the catching drawer as a new mechanical failure.
What the observation tells you
Shelves that look similar can have different edges, recesses or clearances. A drawer cover may also serve a different purpose from an ordinary shelf. Forcing the drawer past a misplaced edge can break a runner and convert an arrangement problem into actual damage.
A useful next step
Unload the affected area and refit only the user-removable parts according to the manual. Keep food suitably chilled during the check. If a support is cracked, stop using it and obtain advice rather than wedging the shelf level.
Manuals and supporting guidance
Model-specific instructions take priority. These references support the practical principles discussed here; they do not diagnose your appliance.