The clearance needed for drawer removal may be greater than the clearance needed for everyday door opening. Check the model's removal instructions and the surrounding furniture.
What the observation tells you
A wall, handle or adjacent cupboard can limit the angle before a drawer clears the door pockets. Pulling harder will not create the missing space and may break the drawer front. This is an access arrangement issue even when cooling is normal.
A useful next step
Explain the restricted opening when requesting a visit. Do not remove the door or drag a fitted appliance forward simply to retrieve a drawer unless an appropriately qualified person has planned that work.
Manuals and supporting guidance
Model-specific instructions take priority. These references support the practical principles discussed here; they do not diagnose your appliance.