Safe isolation and movement may require a different plan when the socket is concealed. That practical detail can affect how a visit is carried out.
What the observation tells you
An integrated cabinet, fixed plinth or floor change can make the power connection harder to reach than expected. Do not pull the fridge out in advance merely to prove the difficulty. A stretched cable or disturbed fixing can create an additional fault.
A useful next step
Explain where the connection is believed to be and what blocks access. Clear loose household items from the working area. Let the attending professional determine the safe access and isolation method.
Manuals and supporting guidance
Model-specific instructions take priority. These references support the practical principles discussed here; they do not diagnose your appliance.