The door system has specified limits and fittings. Added storage, decorative material or an unsuitable replacement panel can change the load on its hinges or rails.
What the observation tells you
A cupboard-like appearance does not mean the panel can accept arbitrary hooks or heavy accessories. Altered movement can prevent the appliance door reaching its seal even while the freezer door remains unaffected. Do not compensate by bending hinges.
A useful next step
Remove only safe loose additions and explain any panel change. Ask for assessment against the model's installation requirements before authorising a hardware or seal replacement.
Manuals and supporting guidance
Model-specific instructions take priority. These references support the practical principles discussed here; they do not diagnose your appliance.