Record both targets, special modes and reliable measurements before making changes. A whole-appliance mode or control change is different from a local refrigerator freezing spot.
What the observation tells you
Food texture is not an accurate comparison between compartments, and a thermometer unsuitable for freezer temperatures may mislead. The fact that both seem cold does not identify a control-board fault. Avoid repeatedly raising and lowering targets in response to touch.
A useful next step
Confirm the intended normal settings from the manual and assess each space appropriately. Report persistent deviations and any recent reset or mode selection for professional assessment.
Manuals and supporting guidance
Model-specific instructions take priority. These references support the practical principles discussed here; they do not diagnose your appliance.