Its formulation and serving characteristics differ from many other frozen products. Softness alone cannot identify a freezer component or certify the temperature of the rest of the load.
What the observation tells you
Compare the product with its own normal condition and label instructions. A new widespread softening pattern, damaged packaging or known interruption needs a food-safety assessment. Repeatedly opening the lid and tasting it does not establish safety.
A useful next step
Check suitable freezer temperature information and note whether the issue affects other items. Protect food if conditions are unreliable and describe the specific change without assuming every soft dessert means the whole freezer failed.
Manuals and supporting guidance
Model-specific instructions take priority. These references support the practical principles discussed here; they do not diagnose your appliance.