Prepare water collection in the manner specified for the appliance and keep absorbent materials where they cannot obstruct electrical safety or access. Plan before disconnecting the unit.
What the observation tells you
A towel alone may not contain the total meltwater, and saturated material can spread it toward sockets or adjacent furniture. Dragging the freezer onto a makeshift tray can damage the floor or power cable. Integrated units may require different access planning.
A useful next step
Use the owner's drain or collection method and monitor it. If safe collection cannot be arranged, seek help with the maintenance. Do not tilt the appliance to empty water without a competent handling plan.
Manuals and supporting guidance
Model-specific instructions take priority. These references support the practical principles discussed here; they do not diagnose your appliance.